Privacy Policy
Effective Date: July 18, 2026
Welcome to Kemai Chem GmbH (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit kemaichemgmbh.com, contact us, request quotations, or use any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our website.
1. About Kemai Chem GmbH
Kemai Chem GmbH is a Germany-based supplier of laboratory chemicals, industrial chemicals, specialty chemicals, laboratory reagents, and related products. We provide products and services to laboratories, research institutions, universities, manufacturers, distributors, industrial businesses, and other commercial organizations.
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
Personal Information
When you contact us, request a quotation, or submit an inquiry, we may collect:
- Full Name
- Company Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Country
- VAT Number (where applicable)
- Business Information
- Product Inquiry Details
- Order Information
- Communication Preferences
Providing this information is voluntary, but certain services may not be available without it.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Operating System
- Device Information
- Language Settings
- Date and Time of Visit
- Referring Website
- Pages Viewed
- Session Duration
- Click Activity
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Responding to inquiries
- Processing quotation requests
- Providing customer support
- Managing business communications
- Processing orders
- Improving our products and services
- Enhancing website performance
- Detecting fraud or unauthorized activities
- Maintaining website security
- Complying with legal obligations
- Maintaining business records
- Providing product documentation where applicable
4. Cookies
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
Cookies may help us:
- Remember your preferences
- Improve website performance
- Measure website traffic
- Analyze visitor behavior
- Enhance website security
Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may affect certain website features.
5. Google Analytics
Our website may use Google Analytics or similar analytics services to better understand visitor behavior.
Analytics tools may collect:
- Device Information
- Browser Information
- Pages Visited
- Visit Duration
- Geographic Region
- Referral Sources
This information is used solely for website improvement and statistical analysis.
6. Contact Forms
If you submit information through our contact forms, quotation forms, or inquiry forms, we will use the information solely to respond to your request and provide customer assistance.
We do not sell your personal information.
7. Product Inquiries
Information submitted regarding product inquiries may include:
- Product Name
- Required Quantity
- Packaging Preference
- Business Requirements
- Delivery Country
- Technical Questions
This information is used only to evaluate your request and provide appropriate business support.
8. Sharing of Information
Kemai Chem GmbH does not sell, rent, or trade personal information.
We may share information only when necessary with:
- Shipping Providers
- Logistics Companies
- Payment Service Providers
- Technology Service Providers
- Legal Authorities when required by law
- Professional Advisors
- Business Partners involved in order fulfillment
All third parties are expected to protect your information appropriately.
9. International Data Transfers
As an international supplier, your information may be processed or transferred to countries where our service providers or business partners operate.
Whenever applicable, we implement appropriate safeguards to protect your information during international data transfers.
10. Data Security
We implement appropriate administrative, technical, and organizational security measures designed to protect your information against:
- Unauthorized Access
- Data Loss
- Misuse
- Alteration
- Disclosure
- Cybersecurity Threats
While we strive to protect your information, no method of internet transmission can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Complete transactions
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
After this period, information may be securely deleted or anonymized where appropriate.
12. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to processing where applicable
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authority
Requests may be submitted using the contact information below.
13. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
14. Children’s Privacy
Our website is intended for business and professional use.
We do not knowingly collect personal information from individuals under the age required by applicable law. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it.
15. Regulatory Compliance
Kemai Chem GmbH is committed to complying with applicable privacy and data protection laws, including relevant provisions of the General Data Protection Regulation (GDPR) where applicable.
We process personal information responsibly and only for legitimate business purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.
The updated version will be published on this page together with the revised effective date. Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Kemai Chem GmbH
Website: kemaichemgmbh.com
Email: info@kemaichemgmbh.com
Location: Berliner Allee 65,64295 Darmstadt ,Deutschland